Last updated: 10.06.2026.

This Privacy Policy explains how Pest2Control Limited (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you contact us, use our website at pest2control.co.uk, or use our pest control services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pest2Control Limited is a company registered in England and Wales (company number [COMPANY REGISTRATION NUMBER]), with its registered office at [REGISTERED OFFICE ADDRESS]. For the purposes of data protection law, we are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us using the details in the “How to Contact Us” section below.

Information We Collect

We only collect the information we need to respond to your enquiry and provide our services. Depending on how you interact with us, this may include:

• Your name
• Your phone number and email address
• Your postcode and property address
• Details of your enquiry, such as the type of pest, the size of your property and how you found us
• Information you provide when you call us, email us or complete our online contact form
• Payment-related information needed to take payment for our services
• Technical and usage information collected automatically when you visit our website, such as your IP address, browser type and pages viewed, through cookies and similar technologies

We do not knowingly collect special category data (such as health information) unless it is strictly necessary and you have provided it to us voluntarily in connection with a job.

How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide quotes and estimates
• Arrange, carry out and follow up on pest control treatments
• Take payment and keep records of the work we have done
• Communicate with you about your booking, including appointment reminders and follow-up visits
• Improve our website and services
• Send you marketing communications where you have agreed to receive them
• Meet our legal and regulatory obligations

Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Contract: to provide the services you have requested and manage our agreement with you
• Legitimate interests: to run and improve our business, respond to enquiries and keep proper records, in a way that does not override your rights
• Consent: where you have agreed to receive marketing communications, which you can withdraw at any time
• Legal obligation: where we are required to process data to comply with the law

Marketing Communications

We will only send you marketing communications if you have asked us to or agreed to receive them. You can opt out at any time by contacting us or using the unsubscribe option in any marketing message. Opting out of marketing will not affect communications relating to a job you have booked with us.

Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Service providers who help us run our business, such as IT, website, booking and payment providers
• Professional advisers such as accountants and insurers
• Regulatory bodies or authorities where we are required to do so by law

Any third parties who process data on our behalf are required to keep it secure and use it only for the purposes we specify.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting and reporting requirements. Records relating to completed jobs and payments are typically retained for [RETENTION PERIOD, for example six years] in line with our legal obligations, after which they are securely deleted or anonymised.

How We Protect Your Information

We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or alteration. Access to your information is limited to those who need it to do their job.

Cookies

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. You can control or disable cookies through your browser settings. For more detail, please see our Cookie Policy [link to Cookie Policy, if you have one].

Your Rights

Under UK data protection law, you have the right to:

• Be informed about how your data is used
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Restrict or object to our processing of your data
• Request the transfer of your data to another provider
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Children’s Privacy

Our services and website are not directed at children, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

How to Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

• Email: support@pest2control.co.uk
• Phone: [BUSINESS PHONE]
• Post: [REGISTERED OFFICE ADDRESS]

We are registered with the Information Commissioner’s Office (ICO) under registration number [ICO REGISTRATION NUMBER]. If you are unhappy with how we have handled your data, you have the right to complain to the ICO at ico.org.uk, although we would appreciate the chance to address your concerns first.