Last updated: 10.06.2026
These Terms of Service (“Terms”) govern your use of the website at pest2control.co.uk and the pest control services provided by Pest2Control Limited (“we”, “us”, “our”). By using our website or booking our services, you agree to these Terms. Please read them carefully.
Pest2Control Limited is a company registered in England and Wales (company number [COMPANY REGISTRATION NUMBER]), with its registered office at [REGISTERED OFFICE ADDRESS]. You can contact us by email at support@pest2control.co.uk or by phone on [BUSINESS PHONE].
You may use our website for lawful purposes only. You must not use it in any way that is unlawful, fraudulent or harmful, or that could damage, disable or impair the website or interfere with anyone else’s use of it. We may update, suspend or withdraw all or part of the website at any time without notice.
Any quote or estimate we provide is based on the information available to us at the time and is not a fixed price unless we state otherwise in writing. The final cost may change if, on inspection, the nature or extent of the problem differs from what was described, or if additional work is required. We will discuss any change with you before proceeding.
A booking is confirmed once we have agreed a date and time with you. You agree to provide accurate information about the property and the pest problem, and to ensure safe and reasonable access for our technician at the agreed time. If we cannot gain access, or the information provided was materially inaccurate, we may have to reschedule and a charge may apply.
Prices for our services will be confirmed with you before work begins. Payment terms, including any deposit, are as follows: [DEPOSIT AND PAYMENT TERMS]. Payment is due [PAYMENT DUE TERMS, for example on completion of the work]. We accept the following payment methods: [PAYMENT METHODS].
If you need to cancel or reschedule an appointment, please give us at least [CANCELLATION NOTICE PERIOD] notice. Cancellations with less notice, or missed appointments, may be subject to a charge of [CANCELLATION CHARGE].
Where you are a consumer and have entered into a contract with us at a distance or away from our business premises, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to begin work during this cancellation period, you may be required to pay for any services already provided up to the point of cancellation. Full details of how to cancel are available on request.
We carry out our services with reasonable care and skill, using qualified, Level 2 certified technicians and methods appropriate to the pest and the property. Where we offer a satisfaction guarantee, it applies for a period of [GUARANTEE PERIOD] from the completion of the relevant treatment and is subject to you following any advice and preparation instructions we provide, including any recommended proofing. The guarantee does not cover new or unrelated infestations, or problems caused by factors outside our control.
To help us treat the problem effectively and safely, you agree to:
We are not responsible for a treatment being less effective, or for any resulting issues, where this advice has not been followed.
We carry full public liability insurance. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law. Subject to that, our total liability to you arising out of or in connection with our services is limited to the price paid for the services in question. We are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable.
If you are a consumer, you have legal rights under the Consumer Rights Act 2015, and nothing in these Terms affects those rights.
All content on our website, including text, images, logos and design, is owned by or licensed to Pest2Control Limited and is protected by intellectual property laws. You may not copy, reproduce or reuse any of it without our written permission.
Any reviews or testimonials displayed on our website are genuine and used with permission where required. If you provide feedback or a review, you grant us permission to display it in connection with our business unless you tell us otherwise.
We aim to provide an excellent service, but if something goes wrong we want to put it right. Please contact us as soon as possible at support@pest2control.co.uk or on [BUSINESS PHONE], and we will do our best to resolve your complaint promptly and fairly.
We handle your personal data in line with our Privacy Policy, which explains how we collect, use and protect your information. Please read it alongside these Terms.
We may update these Terms from time to time. The version that applies to your booking is the one in force at the time you make it. Any changes will be posted on this page with an updated “Last updated” date.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
Same-day response available
Out-of-hours and weekends
Rodent proofing specialists
